Shipping insurance

Shipping Protection

Peace of mind when it arrives – even when no one else has to.

Our shipping protection is a voluntary additional service from Angelgym. It steps in when you would otherwise be left on your own and makes handling quick and easy in case of trouble.

What shipping protection does for you

✓ No headaches if stolen after delivery

If your package is stolen after it has been delivered or left at an agreed location, we won't leave you hanging. With shipping protection, we'll still take care of it.

✓ Immediate replacement without a trace request

No waiting, no back and forth: Instead of waiting for a trace request with the shipping service provider, we will promptly arrange a suitable solution. 

✓ Priority customer service

Your requests move to the front of the line. You can reach us faster and get a solution with priority – without having to wait in the normal queue.

Good to know: not insurance, but premium service

Shipping protection is not insurance in the legal sense, but a voluntary additional service from us.

Your legal rights remain completely unaffected and apply regardless of shipping protection: If a package is lost during transit or arrives damaged, you are also entitled to a replacement or refund without shipping protection – this is regulated by law and costs you nothing.

Shipping protection gives you on top: more speed, less hassle, and protection in cases that are not covered by law – above all theft after your package has already been delivered.

What is covered – and what is not

Covered:

  • Theft of your shipment after delivery / drop-off
  • Accelerated replacement without a prior trace request
  • Priority processing of your request

Not covered (examples):

  • Damage or loss that is already covered by your legal rights (you don't need extra for this – see above)
  • Shipments abroad / to parcel lockers

How it works in case of damage

  1. Contact us – within 14 days of delivery via support@angelgym.de
  2. Briefly describe what happened. In the case of theft after delivery, an informal description is sufficient.
  3. We will check it without hassle and arrange a suitable solution such as a replacement or refund – without you having to wait for a trace request.